具體描述
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES --show you how to handle your most difficult conversations with confidence and skill.
Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation
Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist
"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters
"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman
用戶評價
##It's actually very insightful, useful, and practical. Concise expressions. Great and easy to read.
評分##繼“親密關係”後又一本看的時候醍醐灌頂用的時候原來什麼樣就什麼樣的書...這種技巧，還是跟在一個人情練達的師父身邊耳融目染地學最有效啊
評分##what I know is only my intentions, my background knowledge and my experience. Don't take "my opinion" as the truth or fact. Think about what feelings have been caused, hurt, guilt, frustration? Think about what is the impact on my identity? I'm not perfect does not mean that I'm nothing at all... Do not ask a question if you don't have one...
評分##what I know is only my intentions, my background knowledge and my experience. Don't take "my opinion" as the truth or fact. Think about what feelings have been caused, hurt, guilt, frustration? Think about what is the impact on my identity? I'm not perfect does not mean that I'm nothing at all... Do not ask a question if you don't have one...
評分##2009 對自己來說，還是不錯的一本書。運用對話的三個層次，的確能讓我更理智。 2018年的我，已經不記得自己度過這本書。“重新”再看，沒有任何看過的印象，可見當時完全沒有吸收！經曆瞭時間，讀瞭其他基本關於empathy的書，覺得這本好容易理解，完全不同瞭。如果覺得讀起來吃力或者感覺一知半解，建議先看一看和 Empathy的書。
評分##真的是本很不錯的書 受益匪淺~
評分##真的是本很不錯的書 受益匪淺~
評分##Share emotion, no ‘what happened’ but start with contribution, Third story
評分##Share emotion, no ‘what happened’ but start with contribution, Third story
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