具體描述
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES --show you how to handle your most difficult conversations with confidence and skill.
Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation
Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist
"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters
"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman
用戶評價
##很有啓發
評分##what I know is only my intentions, my background knowledge and my experience. Don't take "my opinion" as the truth or fact. Think about what feelings have been caused, hurt, guilt, frustration? Think about what is the impact on my identity? I'm not perfect does not mean that I'm nothing at all... Do not ask a question if you don't have one...
評分##good principles, need some practices。怎樣不影響關係的情況下，展開可能引嚮爭吵的對話，實踐起來不太容易吧。
評分##應該列為成年人必修書目；結婚必修書目。說起來~在說話這件事上，我爸我媽可以得負分。以及，我媽認為我爸-100分，按這本書的思路，我媽大概可以得-1000分吧~捨友可能可以給60分。小寶，genius，天生的90分~多年前已經不嫉妒小寶收入是我的三倍——理智上。感情上，怎麼可能不嫉妒呢，NND，老子嫉妒死瞭！
評分##很有啓發
評分##真的是本很不錯的書 受益匪淺~
評分##看的時候懷疑實用性，但最後一章和附錄的路綫圖給齣瞭清楚的談話結構和方法
評分##2009 對自己來說，還是不錯的一本書。運用對話的三個層次，的確能讓我更理智。 2018年的我，已經不記得自己度過這本書。“重新”再看，沒有任何看過的印象，可見當時完全沒有吸收！經曆瞭時間，讀瞭其他基本關於empathy的書，覺得這本好容易理解，完全不同瞭。如果覺得讀起來吃力或者感覺一知半解，建議先看一看和 Empathy的書。
評分##應該列為成年人必修書目；結婚必修書目。說起來~在說話這件事上，我爸我媽可以得負分。以及，我媽認為我爸-100分，按這本書的思路，我媽大概可以得-1000分吧~捨友可能可以給60分。小寶，genius，天生的90分~多年前已經不嫉妒小寶收入是我的三倍——理智上。感情上，怎麼可能不嫉妒呢，NND，老子嫉妒死瞭！
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